Hi Frank:

I’m just about to leave your shop and am sorry that you’re not here for me to thank you in person for my sincere appreciation for all you’ve done for me.  You went far and above any service I would’ve expected and the customer service from all your staff has been nothing less than amazing!  I’m so glad the tow truck driver recommended your shop for my collision service. You have definitely made the horrendous experience of an accident into one that I will now b able to remember with the greatest of support and service from you, your staff, and your very conscientious focus on customer satisfaction.  A man and business of utmost integrity!

Sincerely and with gratitude,

Paula Niven